Question 1

Which areas of Kent do you cover?

Accepted Answer

We cover Ashford and the surrounding area including Hythe, Folkestone, Dover and Canterbury, plus nearby villages. If you're nearby and not sure, just ask.

Question 2

How does the online quote work?

Accepted Answer

Tell us about the job, upload a photo or two and submit the form. We review the information and reply with a guide price or the next step — usually the same day during working hours.

Question 3

Do you carry out gas work?

Accepted Answer

We do not undertake gas work unless it is carried out by a Gas Safe registered engineer. Our team focuses on domestic plumbing, water and heating pipework.

Question 4

Are you qualified?

Accepted Answer

Yes — our team is BPEC certified in plumbing and heating, and we work to professional standards on every job.

Question 5

How quickly can you come out?

Accepted Answer

For urgent leaks we aim to respond the same day where possible. Routine jobs are usually scheduled within a few working days depending on availability.

Question 6

Do you install water softeners?

Accepted Answer

Yes. We advise on and install domestic water softeners, water conditioners, drinking-water filters and whole-house filtration. See our water treatment page for details.

Question 7

Is the quoted price final?

Accepted Answer

Online quotes are guide prices based on the information you provide. They may change after an on-site inspection if access, parts or extra work are needed — and we'll always tell you before proceeding.

Question 8

Do you work for landlords?

Accepted Answer

Yes. We carry out general plumbing condition checks, pre-rental checks and small repair lists for landlords and letting agents in Kent.

Plumbing questions, answered